Return Policy Page

1. Introduction:
   Welcome to Sukachen Market place. We want you to be completely satisfied with your purchase from our platform. If you are not satisfied with your purchase, we offer a return policy to ensure that you can return your product for a refund or exchange.

2. Eligibility for Returns:
   To be eligible for a return, the product must:

• Be in its original condition and packaging
• Be unused and undamaged
• Be returned within the specified time frame

3. Return Process:
   To initiate a return, please follow these steps:

• Contact our customer service team to request a return authorization
• Pack the product securely in its original packaging
• Ship the product back to us using a trackable shipping method

4. Refund or Exchange:
   Once we receive your returned product, we will inspect it to ensure that it meets our return policy criteria. If it does, we will issue a refund or exchange based on your preference.

5. Refund Process:
   If you choose a refund, we will process the refund to your original payment method within a reasonable time frame. Please note that it may take several business days for the refund to appear in your account.

6. Exchange Process:
   If you choose an exchange, we will process the exchange and ship the new product to you within a reasonable time frame. Please note that you may be responsible for any additional shipping fees associated with the exchange.

7. Non-Returnable Products:
   Some products may not be eligible for return or exchange, including but not limited to:

• Personalized or custom products
• Perishable products
• Digital products

8. Changes to this Policy:
   We may modify or update this policy at any time, without notice. Your continued use of our platform after any modifications to this policy will constitute your acceptance of the new policy.

9. Governing Law:
   This policy is governed by the laws of Ethiopia. Any dispute arising from or related to this policy will be resolved by the courts of Ethiopia.

If you have any questions or concerns about this policy, please contact us at +251901000279 | help@Sukachen.com